Terms and Conditions - Rent the Couture

Welcome to Rent the Couture. By booking with us, you agree to the following rental terms:

1. Garment Responsibility
You agree to handle each rental item with care. Minor wear and tear is okay and covered under your rental. Significant damage, stains, tears, or loss may incur repair or replacement charges, covering the full cost of the dress.

2. Dress Swaps
You may switch to another available dress 48 hours before pick-up or shipping. If the new dress is more expensive, you’ll pay the difference. If it’s less, you’ll receive a store credit for the difference (no expiry).

3. Cancellations
Bookings can be cancelled anytime before the rental period or ship-out date. A store credit (no expiry) will be issued. Rentals are non-refundable.

4. Commitment to Wear
Once picked up or shipped, the rental is considered final. No refunds or credits apply if you decide not to wear the item.

5. Availability
Items are reserved on a first-come, first-served basis. While we try to avoid overlap for the same event, we cannot guarantee exclusivity. Please provide your event details at checkout or by writing to us at Info@renthecouture.com and we can try best to accommodate [no guarantees].

6. Dress Condition
All dresses are cleaned and quality-checked before rentals. As part of our sustainable model, minor signs of wear may be present and are not considered grounds for refunds.

7. Late Returns
Late returns are charged at $25/day per item. This ensures availability for the next customer. Mailed returns must be postmarked by the agreed date (carrier delays excluded).

8. Cleaning
Do not dry clean the garments. Cleaning is included in your rental. Just return the dress to us in person or using the prepaid return label provided.

9. Perfume & Spray Tan
Avoid perfume or spray tan while wearing the dress. Any extra cleaning required due to strong scents or stains will result in added fees. Spray tans must be done 24–48 hours before your rental date.

10. Alterations
No alterations of any kind (including hem tape) are allowed. You may be charged for repairs if a dress is returned altered.

11. Zippers
All zippers are tested before rental. Minor malfunctions during the rental period are not eligible for refunds.

12. Non-Returns
Failure to return items will be treated as theft. You will be charged the full retail value, plus rental and late fees. Unpaid charges may be sent to collections.

13. Agreement
By placing a rental, you agree to these terms.

Questions? We’re here to help:
Email: info@rentthecouture.com
Phone: 647-989-6730