Renting your dream dress from anywhere in Canada is simple with our easy two-way shipping service. Simply choose the shipping option at checkout when placing your order online. Once your dress is reserved, we ship it directly to your doorstep with enough time for you to receive it on your rental start date, so you can plan your event stress-free.

Each shipped rental includes a prepaid return label and reusable packaging to make sending it back just as easy. Once your event is over, simply place the dress back in the original packaging, attach the return label provided, and drop it off with the designated carrier on the last day of your rental period.

The 2-Way Shipping Fee ranges from $39.99 to $49.99 [for heavier wedding gowns and engagement shoot dresses] and is added to the rental, at the checkout page, when you select your preference of Pick-Up vs Shipping.

We take care of the dry cleaning, so there is nothing extra you need to do before returning your rental. Just send it back after use. Minor wear and tear is completely fine, but significant stains, damage, loss, or late returns may result in additional charges under our rental terms.

If you are local to Toronto, you also have the option to select the Pick-Up option and return your rental in person during studio operating hours. In-person returns must be completed by closing time on the return date.

We also offer shipping to United States. Write to us at Info@renthecouture.com to discuss two-way shipping options to your address in U.S. and we can create a custom order link for you.

If your rental does not arrive by the scheduled rental start date, please contact us immediately. We will make every reasonable effort to arrange an alternative delivery method or replacement.

If the original dress is delivered after it is no longer required for your event, it must remain unworn and be shipped back to us immediately upon receipt using the return instructions provided. 

Delayed or Late Delivery

If your rental does not arrive by the scheduled rental start date, please contact us immediately. We will make every reasonable effort to arrange an alternative delivery method, replacement dress, or other suitable solution where reasonably possible.

If, despite these efforts, Rent the Couture is unable to provide your rental in time for your event due to circumstances related to the shipment or delivery that are not caused or contributed to by the customer, you may choose between a full store credit or a refund of the rental fee paid for the affected rental.

Shipping and courier fees are non-refundable once the order has been shipped, as these fees are paid to the applicable delivery carrier.

Customer-Caused Delivery Issues

The above refund or store credit option does not apply where the delivery is delayed, unsuccessful, refused, returned, or otherwise not completed due to circumstances caused or contributed to by the customer. This includes, but is not limited to:

• an incorrect, incomplete, or outdated shipping address provided at the time of booking;
• the customer refusing or declining delivery;
• the customer being unavailable to accept a delivery where attendance or a signature is required;
  
• the customer requesting a delivery hold, redirect, address change, or other delivery modification after shipment; or
• any other action or omission by the customer that prevents or materially delays successful delivery.

In these circumstances, the rental payment and all shipping or courier charges are non-refundable. Any additional shipping, redelivery, return-to-sender, address correction, or courier fees incurred as a result may also be charged to the customer.

A customer's refusal or denial of delivery does not constitute a cancellation of the rental and does not make the order eligible for a refund.

Dress Delivered After the Event

If the original dress is subsequently delivered after it is no longer required for your event and a refund or store credit has been approved by Rent the Couture, the dress must remain completely unworn and must be shipped back to us immediately upon receipt using the return instructions provided.

The rental may not be worn, used, altered, or retained after a refund or store credit has been issued in connection with a delayed delivery. Failure to promptly return the dress may result in additional rental, late, replacement, or recovery charges.